YES, you heard that right! We offer a 14 day risk free return on all our products. So, if you’re not totally satisfied with your purchase for any reason, email us at hello@svenklas.com. We'll do whatever it takes to make things right.

You can just email us at hello@svenklas.com, and we'll take care of the rest.

Or you can click on the whatsapp chat button on our website and chat with one of our customer service representatives to process your return.

Please note that in order to process your return:

• You pack the product back in its original packaging.
• Make sure you are including the dust cover/free gift item. (if any)
• Keep the product in the cardboard box it was shipped in.

Our customer support team is always giving it their best to ensure you have the smoothest experience possible.

You can rest assured that our team is doing everything it can to process your refunds on your returns ASAP. Currently, it takes between 10 to 12 days for your refund request to be processed once we receive the product.

In the situation that you received a damaged/wrong/incomplete order, please make sure to reach out to us within 48 hours of it being delivered. Our team will complete all enquiries with our delivery agents within 7 days of receiving your complaint, and help you out with a quick resolution after. 

Make sure you include the following images while submitting your complaint: Shipping label and a quick video of the box and its contents. You will find all the required details on the box or the packaging. 

In the situation that you receive a confirmation of the delivery of your order on text, but have not received it, please make sure to reach out to us within 48 hours of you receiving the confirmation text. Our team will complete all enquiries with our delivery agents within 7 working days of receiving your complaint, and help you out with a quick resolution after.

We offer a 1 year worry-free warranty on our products.

The warranty covers the repair or replecement of any defective material or component, and not regular wear and tear.

Your Svenklas comes with a 1 year warranty against any manufacturing defects that can be availed simply by dropping us a mail at hello@svenklas.com, or by clicking on the whatsapp chat icon on the website. Voila! We’ll take care of the rest.