At Svenklas, we want you to be completely satisfied with your purchase. This is why we have a 14 DAYS NO QUESTIONS ASKED FREE RETURN POLICY. If something isn't up to the mark, you have 14 days to return. The return pickup is managed by us and we'll give you a full refund once we receive the product.
The 14 days is counted from the day you receive the physical product from our logistic partner. If 14 days have gone by since the date you have received the product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging. We only ask that the products are returned to us clean and with all the tags attached.
Naturally any defective or faulty products can be returned. Any non-faulty product not in its original condition, i.e. damaged, used, washed, soiled or missing parts for reasons not due to our error, will not be refunded and will be sent back to you.
Returns are not applicable for items where discount claimed on a product/products is more than or equal to 20 per cent.
Returns (if paid via CRED Pay)
Returns are not applicable if CRED Pay discount is used along with website discount coupon code while making the purchase. However in case of incorrect, damaged or defective item received - we will replace the product.
Returns (if Flash.co email id is used)
Returns are not applicable if flash.co email id is used while making the purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within a certain amount of days.
- For Credit Card/Debit Card the Refund Time-Frame (After the return is received by Svenklas is 2-4 business days)
- For Net Banking Account Refund(Credited to Bank Account) the Refund Time-Frame (After the return is received by Svenklas is 2-4 business days)
- For COD Refund (NEFT to Bank Account) the Refund Time-Frame (After the return is received by Svenklas is 3-5 business days)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Refunds for Products Containing Free Gift with Purchase
If you've received a Free Gift with a purchase and you place a return request for that product/products, then the free gift needs to be sent back to us along with original order item/items for us to be able to give you a full refund.
In case the Free Gift that you've received is not sent back to us, then the amount equivalent to that product value will be deducted from your total refund value.
If you've ordered 2 or more than 2 products and decide to return 1 of them, then also the Free Gift has to be sent back to us (in case you've received a Free Gift along with purchase) for us to be able to give you a full refund for the returned order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. An amount of INR 250 will be applied for the product exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Exchanges (if paid via CRED Pay)
The exchange shipping cost has to be borne by you if CRED Pay discount is used along with website discount coupon code while making the purchase.
Exchanges (if paid via CheQ Voucher Code)
The exchange shipping cost has to be borne by you if CheQ voucher code is used while making the purchase. CheQ voucher code would be applicable only on minimum purchase value of INR 2000.
Gifts (Not applicable for now)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.